Request A Demo

Privacy Policy

Welcome to FIQS. Fully Integrated Quality Solutions LLC (“FIQS”, “we”, “us” and/or “our) operates quality management software solutions that provides businesses the tools they need to better track and manage internal processes, suppliers, and more. At FIQS we respect and value your privacy. This Privacy Policy describes the information that we collect from you (“you”, “your”, or “User”) when you visit our website, www.myfiqs.com (the “Site”), use FIQS’ software solutions, or take advantage of others tools we might make available (collectively, the “Service”), how we use that information, and under what circumstances we disclose it. It will also give you more information about how to manage the personal information that you provide to us. This Privacy Policy should be read in conjunction with the Software as a Service Agreement provided in connection with Service (the “Agreement”). All terms not specifically defined herein shall have the same meaning as set forth in the Agreement.

BY USING THE SERVICE, YOU ARE HEREBY CONSENTING TO OUR COLLECTION, USE, DISCLOSURE, TRANSFER AND STORAGE OF INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOUR ONLY RECOURSE IS TO DISCONTINUE USE OF THIS WEBSITE AND POSSIBLY ASSOCIATED SERVICES.

  1. APPLICABILITY. While the Service is available to, and can be used by, anyone with internet access, the Service is intended to be accessed and used by individuals from the United States of America, and Fully Integrated Quality Solutions LLC hereby disclaims any representations and/or warranties it makes in this Privacy Policy that such policy satisfies the requirements of users accessing and using the Service from outside the United States of America. Irrespective of which country you live in or access the Service in, you authorize FIQS to use your information in, and as a result to transfer it to and store it in, the United States, where you may not have the same rights as you do under local law.
  1. INFORMATION WE COLLECT. When you use our Service, we may receive and collect certain information. The information that we may receive and collect depends on what you do when you visit our Service.
  • Automatically Collected Information. Some information is automatically received and sometimes collected from you when you visit our Service. This information may include some or all of the following items: the name of the domain and host from which you access the Internet, including the Internet Protocol (IP) address of the computer you are using and the IP address of your Internet Service Provider; your approximate geographic location while the Service is running; the type and version of Internet browser software you use and your operating system; the type of mobile device you are using, mobile device IDs or other persistent identifiers; the date and time you access our Service, the length of your stay, and the specific pages, images, video or forms that you access while visiting the Service; the Internet address of the website from which you linked directly to our Service, and if applicable, the search engine that referred you and any search strings or phrases that you entered into the search engine to find this site; and demographic information concerning the country of origin of your computer or other device and the language(s) used by it. We use this information to monitor the usage of our Service, assess its performance, ensure technological compatibility with your computer or mobile device, and understand the relative importance of the information provided on our Service. We may also use this data to conduct statistical analyses on visitors’ usage patterns and other aggregated data.
  • Information collected Via Cookies. “Cookies” are small files or records that are placed on your computer’s hard drive or on your mobile device to distinguish you from other visitors to our Service. The use of cookies is a standard practice among websites to collect or track information about your activities while using our Service.

Cookies can be set to expire: (1) on a specified date; (2) after a specific period of time; (3) when a transaction has been completed; or (4) when a user turns off his/her Internet browser. A cookie that is erased from memory when a visitor’s Internet browser closes is called a “session” cookie. Cookies that expire based on a time set by the Web server are called “persistent” cookies.

Our Service may use both “session cookies” and “permanent cookies.” Most people do not know that cookies are being placed on their computers when they visit our Service or most websites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placements. If you refuse cookies, there may be parts of our Service that may not function properly.

  • Information You Provide. For some of the browsing on our Service, we may collect “Personal Information.” Personal Information is information that could personally identify you, for example, your name, phone number, e-mail address, company name, and IP address.
  • Information We Receive or Collect from Other Third Parties. We may receive or collect information about you from third parties (such as Google or Facebook) and store it on our servers with other information we may have already received or collected from you. These third parties and the information collected may include publicly available information provided on third party platforms and information provided by our partners.

FIQS is not responsible for, and will assume no liability, if a business partner or other entity whom you have authorized collects, uses or shares any information about you in violation of its own privacy policy or any applicable laws, rules, or regulations.

  1. EXCLUDED INFORMATION. This policy does not extend to information available in public records. This information includes, but is not limited to, information obtained from law enforcement, licensing agencies, or courts. This policy also does not extend to any information you voluntarily choose to make publicly available via other sources, such as a social media profile.
  1. SECURITY. We strive to maintain internal controls and procedures to ensure that the Information you share with us is handled in a safe, secure and responsible manner. We have security measures to help protect against loss, unauthorized access and alteration of the information in our control. We will only disclose such Information to employees and authorized service providers who require such information for the purposes described in this Policy. Our databases are protected by physical, technical, and procedural measures that restrict access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Nevertheless, we cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons.
  1. PERSONAL INFORMATION ABOUT CHILDREN. Our Service is targeted primarily for use by adults. We do not currently market to or create special areas for use by children. Accordingly, we do not knowingly collect age identifying information, nor do we knowingly collect any personal information from children under the age of 13 years. However, we hereby advise all visitors to our site under the age of 13 not to disclose or provide any personally identifiable information on our Service. In the event that we discover that a child under the age of 13 has provided personally identifiable information to us, in accordance with the Children’s Online Privacy Protection Act (please see the Federal Trade Commission’s website at http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec08.shtmfor more information about this Act), we will delete the child’s personally identifiable information from our files to the extent technologically possible.
  1. COMMUNICATIONS THROUGH THE SERVICE. 
  • Email Communications.When you send an email to us, contact our support team, or otherwise provide your email address to us, you are communicating with us electronically and consent to receive communication from us electronically. We may use your email address, usage data, or other Registration Data to provide you with technical support, send you notices about the Service or other promotional offers you have elected to receive, and otherwise provide you with information that we believe will be of interest to you. We may retain the content of your emails, your email address, and our responses in order to service your needs.
  1. HOW WE USE THE INFORMATION. We may use your Information to better assist you when you visit and to provide and enhance your Service experience, including to do the following:
  • To provide you with services and information you specifically request, and to send you special content that may be of interest to you. 
  • To analyze Service usage and enhance the user experience on our Service. We may aggregate or otherwise strip Information of all personally identifying characteristics and share that aggregated, anonymized data with third parties for research and data analysis purposes.
  • To send you information that you agreed to receive.
  • To alert you to the latest developments and features on our Service.
  • To provide tips or guidance on how to use our Service, inform you of new features on our Service or provide other information that may be of interest to users.
  • To process and track your usage history and to send you information about our and our affiliates’ and business partners’ products and services, and other information that may be of interest to you.
  • To investigate, detect and protect FIQS and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activities.
  • We may use your Information for any other purpose to which you expressly consent.
  1. HOW WE SHARE INFORMATION. We do not rent or sell your personally identifiable information, including but not limited to your Personal Information, Registration Data, or Business Data. However, there are certain scenarios where we may need to share your Information with others to enhance your experience and the Service. Except where we otherwise obtain your express permission, we share your personally identifiable Information with third parties or other users only under the circumstances stated below:
  • Information that you voluntarily include in a publicly accessible area of the Service will be available to anyone who has access to that content, including other Service users.
  • Information is subject to disclosure in response to judicial or other governmental subpoenas, warrants and court orders served on us in accordance with their terms, as otherwise required by applicable law, or in response to requests by law enforcement; 
  • Information is subject to disclosure to protect our rights or property, protect its legitimate business interests, to enforce the provisions of our Privacy Policy and Agreement, and/or to prevent harm to you or others;
  • In the event that all or substantially all of Fully Integrated Quality Solutions, LLC assets are acquired by a third party through sale, merger, or otherwise, Information will be transferred to that third party, subject to the same terms and conditions of the then-existing Privacy Policy for the Service. This section remains subject to any restrictions placed by third party vendors.

We retain Information as long as it is necessary and relevant for our operations, and in accordance with applicable laws. 

Any third parties to whom we may disclose Information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.

  1. DO NOT TRACK DISCLOSURE. Do Not Track (“DNT”) is a privacy preference that users can set in their web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their web page visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information we collect and that is why we provide the opt-out links above. However, we currently do not recognize or respond to any DNT signals, as proper DNT compliance and approaches continues to evolve in the Internet industry. 
  1. LINKING TO THIRD-PARTY SERVICE. When you click on links on our Service that take you to third-party websites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of any third-party websites. We encourage you to read the posted privacy policies of any and every website you visit, whether you are linking from our Service or browsing on your own.
  1. ACCESS TO AND MANAGING YOUR INFORMATION. We believe it is important for you to be able to: (1) find out what Information you have provided to us through our Service; (2) update your Information (including deleting or removing certain Information); or (3) “opt out” of receiving future Marketing Communications. To inquire about your Information, update your Information, or “opt” out of receiving future Marketing Communications, (i) access the “Profile” section of the Service and make necessary changes there, or (ii) send an e-mail with your request and current contact information to Support@fiqsolutions.com.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate the specific nature of your request. If you want to “opt in” or “opt out” of receiving Marketing Communications, specify what type of Marketing Communication (e.g., e-mail or direct mail) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. We generally respond to email requests within 24 hours of receiving a request, but it may take up to 30 days depending on the volume of requests we receive. Until that change takes effect, you may still receive or not receive Marketing Communications from us.

Also, please note that even though you may have “opted out” of receiving Marketing Communications, you may still receive business-related communications. Please be aware that “opting-out” of certain third party uses may prevent us from providing certain services that you request.

  1. WHAT YOU NEED TO DO TO PROTECT YOUR INFORMATION. You have several options when deciding how you can best protect your Information. One option is simply not to volunteer it. As stated above, this approach would allow you to still visit our Service, although it may prevent you from using certain aspects of the Service. The Federal Trade Commission’s website, www.ftc.gov,also offers useful information about how to protect personally identifiable information provided to a website.
  1. WHAT TO DO ABOUT SUSPECTED VIOLATIONS OF THIS PRIVACY STATEMENT. If at any time you believe we have not adhered to the policies and principles set forth in this Privacy Statement, please notify us using the contact information provided below. We will make all commercially reasonable efforts to promptly respond to your concerns.
  1. CHANGES TO PRIVACY POLICIES. Our Privacy Policy is subject to change from time to time, so we suggest that you review the current Privacy Policy at the start of each visit our Service. We will also notify you of material changes to this Privacy Policy by posting them to the Service or via email. Unless we clearly express otherwise, we will use Information in accordance with the Privacy Policy then in effect. YOU ARE HEREBY ADVISED THAT YOUR CONTINUED USE OF OUR SERVICE CONSTITUTES YOUR ACCEPTANCE OF ANY AMENDMENTS TO AND THE MOST RECENT VERSION OF THIS PRIVACY STATEMENT AND THE SERVICE’S TERMS OF USE.
  1. CALIFORNIA PRIVACY RIGHTS. Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to support@fiqsolutions.com or write us: Fully Integrated Quality Solutions LLC, 1301 Riverplace Blvd, Suite #800, Jacksonville, FL 32207.
  1. QUESTIONS OR COMMENTS. If you have any questions or comments concerning our Privacy Policy, please contact us:
  • Send an email with your request and current contact information to Support@fiqsolutions.com;
  • Send a request in writing with your current contact information to: Fully Integrated Quality Solutions LLC, 1301 Riverplace Blvd, Suite #800, Jacksonville, FL 32207

                   Privacy Policy © 2018 Fully Integrated Quality Solutions LLC